Privacy Policy

Information We Collect

We may collect information you provide when placing an order, contacting us, creating an account, subscribing to communications, or otherwise using the website. This may include your name, contact details, billing and shipping information, order details, communications, and account information. Payment information is processed by authorized payment providers.

Automatic Information

We and our service providers may collect device, browser, IP address, cookie, usage, and interaction data to operate the website, maintain security, understand performance, and improve customer experience.

How We Use Information

We use information to process and deliver orders, provide customer support, prevent fraud, maintain security, comply with legal obligations, improve products and services, and send marketing communications where permitted. You may opt out of marketing at any time.

Sharing Information

We may share necessary information with Shopify, payment processors, carriers, fulfillment providers, technology providers, professional advisers, analytics and marketing partners, and authorities when required by law. We do not sell personal information for money.

Cookies

Cookies and similar technologies support essential website functions, preferences, analytics, and advertising. Available browser or consent controls can be used to manage non-essential cookies, though disabling some cookies may affect functionality.

Data Retention and Security

We retain personal information only as reasonably necessary for the purposes described, including legal, accounting, dispute, and fraud-prevention requirements. We use reasonable administrative, technical, and organizational safeguards, but no system can be guaranteed completely secure.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of personal information, or object to certain processing. Contact us to submit a request. We may verify your identity before responding.

International Processing

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.

Children

Our website is not intended for children under the age required to consent to data processing in their jurisdiction, and we do not knowingly collect their personal information.

Changes and Contact

We may update this Privacy Policy and will publish the revised version on this page. For privacy questions or requests, contact us below.

Company: Xuzhou Guanshiji Information Technology Co., Ltd.
Address: Rooms 719 and 720, 7th Floor, Science and Technology Building, Science and Technology Avenue, Quanshan District, Xuzhou, Jiangsu Province, China
Email: service@orvellasy.com
Phone: +86 137 8372 8392
Customer Service Hours: 8:00 AM–10:00 PM (China Standard Time, UTC+8)

Last updated: October 10, 2026.